Privacy Statement
CIMO Counselling and Training takes the protection of your personal information seriously.
We comply with the applicable Privacy Principles of the:
Privacy Act 1988 (Cth), and the
Health Records Act 2001 (Vic)
Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Collection:
CIMO Counselling and Training, and our clinicians, collect personal and health information from clients when they are in contact with us (including enquiries) for the purposes of delivering the requested professional services as well as communicating with you. These include and are not limited to client intake and consent forms, clinician notes and other information or documents provided by you during assessments, clinical services, training or support services.
We collect personal information from third party service providers when they are engaged to supply services or information to us or invoice us for the provision of services.
The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, billing information, general appointment information and other personal and health information. If you do not provide us with all the information we request, our clinicians may not be able to deliver the required service.
We collect Personal and Health Information from clients only for the purposes of providing the required/requested services. How your Health Information is dealt with is outlined in greater detail below.
Consent:
By registering your details or engaging with CIMO Counselling and Training, you consent to us and our clinicians collecting, using, and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.
Use:
We may use any personal information collected (excluding Health Information) to provide:
our clinical services, respond to feedback and complaints, communicate with third party service providers or if needed to enforce our client agreement (Client Consent Form) with you.
If you are a third-party service provider, we will use your personal information to communicate with you including to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
Health Information:
We and our clinicians comply with the Health Privacy Principles and the Ethical Guidelines of relevant professional registration organisations in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.
We and/or our clinicians may collect your Health Information when you attend our practice and/or at any other time in the course of the provision of your requested service.
Our clinicians also collect your Health Information:
as necessary for the provision of clinical services, including recording personal and Health Information relevant to your situation for the purposes of assessment and service provision in your client notes,
only as necessary for the provision of clinical services, or as otherwise in accordance with your consent, or as may be required by law including Court order.
only from our clients (or from someone authorized by them) (including a caregiver if
you have one);with care, taking all steps as may be reasonably necessary to ensure your information remains confidential and that any persons it is disclosed it to in accordance with this Privacy Policy are also required to keep it confidential in accordance with the duty of care to you and in accordance with the relevant Ethical Guidelines
with accuracy, on the basis that you may at any time request a copy of the Health Information that we or our clinicians hold by emailing us at cimocounselling@gmail.com. (subject to applicable laws) and where our records are found to be inaccurate, we will rectify any inaccuracies based on the further information you provide. A fee may be charged.
Disclosure and sharing:
We will only disclose personal information to additional third parties with your consent in accordance with this Privacy Policy or if permitted or authorized to do so by law.
Data security and quality:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorized access and modification, and to make sure it is accurate, complete and up to date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information, we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
Access, correction, and complaints:
You can request, and we will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email to cimocounselling@gmail.com. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies based on the further information you provide.
Changes to this Privacy Policy:
This Privacy Policy forms part of the agreement between you and CIMO Counselling and Training (either in your capacity as a client or a third-party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, at our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on the Cimo.net.au webpage. Depending on the nature of the change, we may announce the change on the website’s home page or by email (if we have your email address). However, in any event, by continuing to use our service’s following any changes, you will be deemed to have agreed to such changes.
Contact us:
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at cimocounselling@gmail.com..
For further information on your privacy rights go to: https://www.oaic.gov.au/information-policy/
For further information on the Health Records Act, go to:
https://www2.health.vic.gov.au/about/legislation/health-records-act
http://www.health.vic.gov.au/hsc/downloads/hppextract.pdf